Question 1

What is SokutoAI?

Accepted Answer

SokutoAI is a service that lets you create an AI chatbot that learns from your website content just by entering a URL. The chatbot can be embedded on your site with a single line of code.

Question 2

Does it work with any website?

Accepted Answer

It works with most publicly accessible web pages. However, pages requiring login or those blocked by robots.txt may not be accessible.

Question 3

How much does it cost?

Accepted Answer

The Free plan is free forever. For more features and usage, we offer Starter ($29/mo, tax incl.), Pro ($79/mo, tax incl.), and Business ($299/mo, tax incl.) plans.

Question 4

Can I change my plan anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

Question 5

Are there limitations on the free plan?

Accepted Answer

The Free plan includes 1 chatbot, 5 URLs, and 100 chats. Batch crawl and site crawl features are available on paid plans.

Question 6

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express, JCB). Payments are securely processed through Stripe.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel at any time. After cancellation, you'll continue to have access until the end of your billing period. After that, you'll be downgraded to the Free plan.

Question 8

Is my data secure?

Accepted Answer

Your data is encrypted and stored securely. Each user's data is completely isolated and cannot be accessed by other users.

Question 9

Is there support available?

Accepted Answer

You can reach us through the contact form and our team will assist you. We're also continuously improving our FAQ and documentation.

Question 10

Which plans include LINE Official Account integration?

Accepted Answer

LINE integration is available on Starter, Pro, and Business plans. AI automatically responds to messages from LINE users, with multi-language support based on user preferences included.

Question 11

What is the Advanced Model and how much does it cost?

Accepted Answer

The Advanced Model is a higher-tier AI model capable of handling more complex questions. It's available as an add-on for Business plan subscribers at $100/month, which includes 5,000 chats. Additional usage is billed at $0.02 per chat.

Question 12

Is there a usage limit for the Advanced Model?

Accepted Answer

The monthly add-on fee includes 5,000 chats. Usage beyond 5,000 chats is billed at $0.02 per chat. You can monitor your usage anytime from the Billing page in your dashboard.

Question 13

When are overage charges for the Advanced Model billed?

Accepted Answer

Overage charges are automatically billed at the end of each month through Stripe. Usage is reflected in real-time on your dashboard, and estimated overage costs are displayed when applicable.

Frequently Asked Questions