Understand User Needs
Analyze what questions are most common and what users want to know. Find hints for service improvement.
Improve Response Accuracy
Review questions that weren't answered well and add content to improve accuracy.
Streamline Customer Support
Use insights to add common questions to FAQ or enrich your knowledge base.
How to Use
1
Auto History Saving
Conversations between chatbot and users are automatically saved and viewable in the dashboard.
2
Review & Analyze
Browse conversation history to review user questions and AI responses.
3
Improve Content
Based on analysis, add or modify learning content to improve chatbot quality.